Shipping policy

Estimated Shipping Times

Thank you for your patience as we navigate the pandemic and adapt to the new normal.
Do note that delays may occur due to public holidays, customs inspections or unforeseen events such as bad weather. 

Please refer to the table below for a list of estimated shipping times : 

COUNTRY	SHIPPING TIME
US, UK	10 - 20 days
Canada	18 - 30 days
Australia, Belgium, France, Germany, Italy	10 - 20 days
Southeast Asia	10 - 15 days

 

If your country is not stated here or if you're unsure if we ship to your location, please contact us or leave an email before placing your order, and we will get back to you as soon as we can.

These delivery times are estimates gleaned from past orders. A Bit Sleepy will not be held accountable should your order arrive before or after these timeframes. 

Shipping Costs

We provide FREE standard shipping worldwide. 

 

Expedited Shipping

We offer expedited DHL shipping. Please contact us for a quote before placing your order. Ordinarily, expedited shipments are delivered in as little as 6 - 12 days.

These delivery times are estimates gleaned from past orders. A Bit Sleepy will not be held accountable should your order arrive before or after these timeframes. 

 

Customs, Duties & Import Taxes

All product prices displayed are exclusive of taxes and duties, as well as GST/VAT. We ship on a DDU (Delivery Duty Unpaid), which means Taxes and Duties are calculated upon arrival to your country of destination and will vary depending on your order value and the items purchased. As the recipient, you are liable for all import duties, customs and local sales taxes imposed by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

PLEASE NOTE：

Payment of any duty and import tax is the full responsibility of the international customer. You will be responsible for paying the taxes and duties upon delivery of the order. We do not cover the cost of customs, duties and taxes that are regulated and issue by your government. We recommend contacting your local customs office for information regarding these costs. 

*If the recipient refuses the delivery due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier and therefore not eligible for a refund.